FAQs

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call your local Right at Home office. We’d be glad to speak with you about your specific family situation.

What makes Right at Home different from other Home Care companies?

Wow, we are so glad you asked! From the moment you speak to your Right at Home Care Planner, you will feel the difference that Right at Home caring makes. Every Right at Home team member has impressed us with their huge heart, warm smiles, and natural passion for caring...and they will impress you, too. We believe that many things can be learned, but caring cannot. So, caring is at the heart of our Right at Home culture. 

Other differences? There are so many to list. 

  • We are family, when the family cannot be there
  • We are accountable, responsive and committed to care
  • We are dedicated to making things Right for you and your family
  • We provide you with your own Care Team, to ensure you have consistency and an ability to build relationships with the people helping you
  • If your care includes a medical component, then we include a Nurse Care Manager onto your care team
  • You can call your Care Planner at any time of the day or night
  • Our Care Workers are exceptional, compassionate, safe, skilled and trustworthy people
  • We have taken all measures to ensure your safety
  • We are Canadian, with a Canadian Home Office
  • We have Canadian families and understand Canadian concerns
What kind of services do you provide?

Right at Home provides numerous services to families just like yours. Our services include:

  • Wellness coaching 
  • Companionship
  • Home support
  • Personal care 
  • Physical care
  • Nursing
  • Therapy
  • Hospital discharge programs 
  • Care Management. 

A local Care Planner would be very happy to discuss your options.

To contact a Care Planner, click on the box at the top right of this website "Where do you need Service?" Select the location nearest you for the contact information. You can also fill out an automatic submission form found by clicking the "Contact Us" button also at the top right of this webpage.

How long have you been in business?

Right at Home has been providing care since 1995. 

What are the costs of your services? How do I pay for them?

Every family we serve receives a unique Care Plan specific to their needs and budget. Several factors help determine the exact cost:

  • Number of hours of care per week
  • Level of home care services received (non-medical, personal care, nursing, etc.)

Our services are typically billed on an hourly basis. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a RightCare Plan and the rates for each service on your plan. If you have insurance coverage, we can contact your insurance provider to discuss your coverage, and bill them directly. Or, you may pay for your services and claim them on your tax return. Please contact Right at Home Care Planner for more information.

Where do you provide services?

Our local office is part of an international network of in-home healthcare. Right at Home has hundreds of locally owned offices all across Canada, the United States, the United Kingdom and Brazil.

In Canada, we are currently providing care services to the following communities:

  • Ancaster
  • Arthur
  • Beamsville
  • Belmont
  • Bracebridge
  • Brampton
  • Burlington
  • Byron
  • Calgary
  • Cambridge
  • Collingwood
  • Dorchester
  • Dundas
  • Elora
  • Erin
  • Etobicoke
  • Fergus
  • Georgetown
  • Gravenhurst
  • Grimsby
  • Guelph
  • Halton Hills
  • Hamilton
  • Kitchener
  • Komoka
  • London
  • Meaford
  • Midland
  • Milton
  • Mississauga
  • Mt.Forest
  • Niagara-on-the-Lake
  • Oakville
  • Owen Sound
  • Port Carling
  • Puslinch
  • Rockwood
  • St. Catharines
  • St. Thomas
  • Stoney Creek
  • Thornbury
  • Thorndale
  • Vineland
  • Wasaga Beach
  • Waterloo
  • Wellington County
  • Westdale

We are expanding and sometimes we have yet to update this list.  Please contact us to see if we are in your community.

Are your caregivers insured and checked?

Yes.  First of all, every Right at Home Caregiver is hired for their passion for caring. We believe this is an essential part of serving our community, and cannot be learned! From there, ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance. 

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can be rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We'll never send a caregiver who doesn't meet your needs, and we'll always accommodate any requests you may have for a change in caregivers.

Will my family member always receive care from the same caregiver?

At Right at Home, we provide each and every client with their Right Care Team. This team includes your Care Planner, and if the nature of your care is medical, then a Nurse Care Manager, to oversee your care, and your team of care workers. These are the big-hearted people who enthusiastically committed to you as our client, and who will be with you through your Care Plan.

Our goal is to establish a long-term relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to your comfort and overall home care experience.

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Can Right at Home help with medications?

Some Right at Home caregivers can administer, and remind you of, medications. Check with your local Right at Home office on the services they can provide to your loved one. We offer both in-person medication administration and phone-call medication reminders. 

Can I change or discontinue the services my loved one receives?

Your Care Planner is always there to adjust your Care Plan to meet your needs. Whether the family caregiver is taking holidays, or has a week off work, or whether your needs are changing, your Right Care Plan will follow. You can change the number or type of service we provide your loved one whenever it's necessary. We understand the care situation can quickly change, so we're as flexible as possible with your loved one's care. Plus, you're never bound to a long-term contract, so you can discontinue your relationship with Right at Home whenever you no longer need service.

How can I verify a shift was completed?

Right at Home uses several tools to track our caregivers, including a telephone-based call-in  to verify time and attendance. This allows you to have a written record of services within the home where care is provided. And we can provide written verification at any time.

Do I need a doctor's note?

No. Unless you require a medical prescription for insurance coverage, we do not need your doctor's note to provide service.

How is the privacy of my personal information maintained?

We adhere to all data protection and government guidelines related to privacy of personal and healthcare information. This starts before we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Right at Home seems like a good choice. What's the next step?

Just pick up the phone and give us a ring or email us. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular situation and how Right at Home might help.

You can contact a Care Planner by calling the number at the top right of this webpage or by filling out an automatic submission form found by clicking the "Contact Us" button also at the top right of this webpage.  We are happy to help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding services and costs. Then, we'll begin putting together your Right Care Plan and matching your loved one with the right caregiver. 

I feel better about myself knowing that the care that I give may help someone live a happier life. My greatest reward is in knowing that my presence makes a difference.

Mikole K.

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