About Our Caregivers

Our Guelph and surrounding area caregivers want more than a job. They want to make a difference in the lives of those in their care. As a company, our job is to give caregivers the direction and tools they need to fulfill their personal mission of service, as well as our corporate mission of improving the lives of those we serve.

Selection

To ensure that the people we employ meet our high standards, we have a rigorous selection process. Before caregivers can become employed with Right at Home and begin caring for clients, every one of them must pass:

  • Reference checks
  • Police Check VSS
  • Personal interviews
  • CPR/First Aid Training 

Training and Continuing Education

Once a caregiver meets our strict selection criteria, it's just the beginning. First, all Right at Home caregivers are insured and bonded. Then, each caregiver goes through a comprehensive orientation process that ingrains our policies and procedures. 

Our CERT (caregiver Education Retention and Training) program provides ongoing, specialized training that ensures that our caregivers understand the high standards of care expected by Right at Home.

Through Right at Home University – the educational arm of our CERT Program – caregivers are given training on issues that help them develop as better overall caregivers, as well as deal with very specific situations, including:

Our mom received the highest quality care. We knew she was safe and happy when her companion and her PSW were there. Staff genuinely cared about our mom's welfare and interacted with her so well that she was always cheerful and laughing during their visits. Staff were caring and always communicating with the family. On our mom's birthday, her companion made her day extra special for her. She helped mom pick out a lovely sweater and earrings. She spent lunch time with our mom and they ate outside on the patio and enjoyed sunshine and the fresh air. Later on friends dropped by to visit mom and her companion made them all tea. It was a happy and very special day for mom thanks to the thoughtful details added into her day by her Right at Home companion. Wonderful staff at all levels who made mom feel very comfortable and gave us (her children) some much needed peace of mind! 

Ruth, Guelph-Wellington