About Our Process

The Initial Call and Meeting

From the moment your client calls our Guelph office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home could help their family.

The Custom Care Plan

With Right at Home you will always know what Care Services are being provided to your client. After our initial meeting with your client, we develop a Custom Care Plan. This plan is tailored to a person's specific needs, and we make detailed recommendations on exactly what kind of services we feel would benefit them. We then arrange a follow-up meeting to go over the Custom Care Plan in detail and modify it as your client sees fit.

Caregiver Matching

Once your client has approved the Custom Care Plan, we begin our search for the best person to implement that care. Our proprietary system of matching caregivers to clients takes numerous factors into consideration: care services needed, client interests and the personalities of both the client and the caregiver.

By looking at the whole situation, we're better able to provide your client with the best caregiver possible. Of course, if there are ever any concerns about a specific caregiver, we can search for and provide a replacement in very little time.

Care Supervision

Our caregivers keep extensive notes about the care they give to your clients. Those notes are kept at your client's home and are available at any time. And our billing system provides a detailed description of care services provided, so your client never receives an invoice that doesn't include a line-item cost of care.

Our franchisees and managers also make regular unannounced visits to the homes of our clients to ensure caregivers are following the specifics of the Custom Care Plan.

Our mom received the highest quality care. We knew she was safe and happy when her companion and her PSW were there. Staff genuinely cared about our mom's welfare and interacted with her so well that she was always cheerful and laughing during their visits. Staff were caring and always communicating with the family. On our mom's birthday, her companion made her day extra special for her. She helped mom pick out a lovely sweater and earrings. She spent lunch time with our mom and they ate outside on the patio and enjoyed sunshine and the fresh air. Later on friends dropped by to visit mom and her companion made them all tea. It was a happy and very special day for mom thanks to the thoughtful details added into her day by her Right at Home companion. Wonderful staff at all levels who made mom feel very comfortable and gave us (her children) some much needed peace of mind! 

Ruth, Guelph-Wellington