Our Promises to You

There are several basic business practices that are fundamental with Right at Home in Guelph and the surrounding area:

We are responsive

You or your clients can contact us at any time. Care managers are available 24 hours a day, seven days a week, 365 days a year. Your clients are our clients. We both want the best for them at all times.

We are selective

We employ only the best caregivers and then we carefully put the right caregiver with the right client through a precise matching process. Once a caregiver and client are matched, we provide an extensive orientation on the client’s needs to the caregiver.

We are flexible

If a family is unsatisfied with a particular caregiver, all it takes is a phone call. We can custom match another caregiver to a client at any time.

We are protected

We carry all of the necessary liability coverage so that all of our clients and their families are fully protected. We’re bonded and insured. And we cover all employer-related expenses, including the security of workers’ compensation.

Our mom received the highest quality care. We knew she was safe and happy when her companion and her PSW were there. Staff genuinely cared about our mom's welfare and interacted with her so well that she was always cheerful and laughing during their visits. Staff were caring and always communicating with the family. On our mom's birthday, her companion made her day extra special for her. She helped mom pick out a lovely sweater and earrings. She spent lunch time with our mom and they ate outside on the patio and enjoyed sunshine and the fresh air. Later on friends dropped by to visit mom and her companion made them all tea. It was a happy and very special day for mom thanks to the thoughtful details added into her day by her Right at Home companion. Wonderful staff at all levels who made mom feel very comfortable and gave us (her children) some much needed peace of mind! 

Ruth, Guelph-Wellington