The Initial Call and Meeting

From the moment your client calls their local Right at Home office, we begin considering the specific needs of their loved one. On the initial call, we ask questions to form a basic needs assessment. Then we set up an in-home visit with the family – including the family member who may ultimately benefit from our care. This visit allows us to gather even more information, answer questions and let your client get a feel for how Right at Home could help their family.

Next:  The Custom Care Plan

My first client was 89-years-old, and I ended up staying with her 24/7 until she passed away at the age of 92. I used to read the Bible to her, and we sang songs together because she used to be a choir director at her church. She wanted me to sing her favorite song – 'The Old Rugged Cross' – at her funeral. I did. I was with her when she took her last breath. It was such a sacred moment. I’ll never forget it. It just cemented this whole career for me and made me realize this was what I wanted to do.

Karen Stevens, 2009 RightCare Winner

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